The Lagos State Health Management Agency (LASHMA) has commenced a sensitisation campaign across the State as part of efforts to educate and enlighten residents on the Lagos State Health Scheme (LSHS) and how enrollees can have access to adequate healthcare via EKOTELEMED.

Speaking at the flag-off ceremony of the event on Monday at Ikeja, the General Manager, Lagos State Health Management Agency (LASHMA), Dr. Emmanuella Zamba, stated that the tour would further enable the Agency to properly inform, educate and enlighten Lagos State residents on the need to enrol on the Lagos State Health Scheme (LSHS).

Dr. Zamba said that any resident who enrols on the Scheme also has the opportunity to access care through EKOTELEMED via audio or video calls from the comfort of their homes, disclosing that enrollees can gain access to highly trained and experienced medical doctors 24/7 in any of the four main Nigerian languages – English, Yoruba, Hausa and Igbo.

According to her, “With EKOTELEMED, there is a guarantee of immediate, easy, accessible and affordable healthcare to Lagos residents as they are free to speak to medical personnel from wherever they are via a toll free line 08000-EKOMED (08000356633)”.

“The sensitisation campaign across the 57 Local Governments and Local Council Development Areas is expected to bring information closer to Lagos residents, especially those at the grassroots and stimulate their interest in enrolling on the Lagos State Health Scheme”, she added.

Commending Governor Babajide Sanwo-Olu for graciously approving the EKOTELEMED platform for LSHS enrollees, Dr. Zamba said that the gesture has further demonstrated the present administration’s commitment to providing accessible and affordable healthcare to the residents of the State.

She, therefore, appealed to all residents in the State who are yet to enrol on the Scheme to do so immediately in order to enjoy the benefits and opportunities inherent in the Scheme for subscribers.

Also speaking at the programme, the Business Development Manager, Health Connect 24/7, Mrs. Julian Michaels, applauded the Lagos State Government for the good gesture, saying that the Health Connect 24/7 would continue to partner with the Lagos State Health Management Agency (LASHMA) to ensure that Lagos residents are provided with good and quality healthcare services through EKOTELEMED.

 

She said that after consultation with patients, EKOTELEMED also monitor patients to see whether they are responding to prescribed treatment.

Recall that Governor Babajide Sanwo-Olu had launched EKOTELEMED a few months ago to deliver remote non-COVID-19 care to residents in the State in order to protect the citizens, including medical personnel, from contracting the Coronavirus disease.

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Lagos to sanction erring ILERA EKO providers, pledges quality healthcare

General Manager, Lagos State Health Management Agency LASHMA, Dr. Emmanuella Zamba has disclosed that the state would sanction any of the ILERA EKO healthcare providers that run foul of the existing healthcare practices and standards.

Public Affairs Officer, LASHMA Adeyinka Gbemibade noted that the Agency had been inundated with complaints received from enrollees on healthcare providers. 

Quoting Dr. Zamba, she said complaints received from enrollees included hospitals not giving drugs, not admitting patients, not carrying out tests and collecting money from patients on some of the drugs or tests covered among others. 

The General Manager added that government would not hesitate to deal decisively with any of such hospital, which is denting the image of the state government or any hospital whose staff treats ILERA EKO enrollees with levity. 

While commending the hospitals that are performing credibly and taking care of ILERA EKO enrollees, Zamba said that the Agency would continue to ensure quality healthcare is provided for all Lagos residents.

She cautioned any enrollee against paying for any medical condition covered such as consultation, laboratory tests, admissions for 15 days in a year, treatment of diabetes and hypertension as well as monthly refill of drugs, antenatal and delivery including caesarean section, surgeries such as herniotomy, appendectomy and herniorrhaphy. 

Dr. Zamba appealed to enrollees to call the dedicated 24/7 customer service toll-free line 0800ASKLASHMA (0800275527462) or call rate applies line 0700ILERAEKO (070045372356) while at the Hospital for any complaint so that LASHMA could resolve the issue before leaving the hospital. 

The General Manager said that enrollees can also send text messages only via WhatsApp to 07046160051 in case they want to obtain a benefits package, Hospital list, information, enquiry or even complaint about the health insurance plan. This information, she added is also available, as posters in the hospitals.

She urged customers to know their rights, pursue and claim them at all times as LASHMA is out to serve them better. 


Dr Zamba reiterated that the new National Health Insurance Act (NHIA) signed by President Muhammadu Buhari in May 2022 has made health insurance mandatory for all Nigerians. She, therefore, appealed to Lagos residents who are yet to enrol on the health plan to do so without further delay to adhere to the law and reduce their out-of-pocket payment for medical bills.

Zamba also said intending enrollees can register either at LASHMA Head Office, Alausa, any of the LASHMA five IBILE offices covering Ikeja, Badagry, Ikorodu, Lagos and Epe Divisions or ILERA EKO kiosks located in all the LGAs/LCDAs in the State. 

She added that Lagos residents can also enroll through the ILERA EKO customer app by dialling *6700*006# on their phones or through USSD or visit website: www.ileraeko.com.

This year, she revealed that 27,222 cases of malaria, 11,400 cases of hypertension, 3,464 diabetic cases and 185 cases of severe asthmatic attacks were treated. 

LASHMA SAYS COLLECTION OF SERVICE CHARGE FOR ILERA EKO IS ILLEGAL

The Lagos State Health Management Agency (LASHMA) has condemned the collection of service charges for the enrolment of Lagos State residents on ILERA EKO, describing it as a dubious and illegal act.

The General Manager of LASHMA, Dr. Emmanuella Zamba, said that the Agency does not charge any service fee before on-boarding the residents on ILERA EKO, adding that nobody has the authority to collect service charge or fee on behalf of LASHMA from any resident in the State.

She warned LASHMA Enrolment Officers, Independent or Marketing Agents, who are perpetrating such illegal acts, to desist immediately, adding that anyone caught would be made to face the full wrath of the law. 

Dr. Zamba said that the State is committed to ensuring that every resident lives a healthy life and that is why the administration of Governor Babajide Sanwo-Olu had ensured that ILERA EKO premiums are highly affordable and the cheapest so far.

The General Manager commended Mr. Babajide Sanwo-Olu for his commitment to achieving Universal Health Coverage (UHC) and that even the vulnerable have access to quality healthcare in the State. 

She reiterated that ILERA EKO basic plan which is the Standard Plan is N8, 500 per annum while the family plan for the father, mother, and four children below 23 years is N40, 000 per annum, adding that the Standard Plus for individuals is N15, 000 per annum and N70, 000 per annum for the family plan. 

According to her, the seniors’ plan is N34, 000 for individuals per annum, and the couple’s plan is N65, 000 per annum. 

Dr. Zamba said that to ensure flexibility of premium payment and achieve Universal Health Coverage (UHC), the State Government approved ILERA EKO Pay-Small-Small. 

“With the Pay-Small-Small payment plan, an individual will pay N1,000 monthly and will commence access to care having paid  N3,000 for three months. The family plan payment option is N3,500 monthly and  N10,500 for three months. Enrollees are also free to pay the premium either quarterly or bi-annually”, she said.

She was imploring Lagos residents not to pay into the personal account of any representative of the Agency. Dr. Zamba said that all premium payment for the Lagos State Health Insurance is to be paid to the dedicated Lagos State Health Fund (LASHEF) account. 

The General Manager said that premium payment into the LASHEF account could be made through the LASHMA customized POS at the Headquarters, 17, Kafi Street, Alausa, Ikeja, our Divisional Offices, and kiosks located throughout the State. 

She added that payment can also be made through the LASHMA website: www.lashma.com, the Nibss E-bills platform at any Bank in Lagos State, enrollees’ internet banking app, or LASHMA USSD code 6700006#.*

Group and Corporate premium payments, she said, can also be paid to the LASHEF Account as invoiced by the Agency.

The General Manager urged residents in the State to contact the Agency’s Customer Service numbers: 0800-ASKLASHMA (0800-275527463) or 0700-ILERA EKO (0700-45372356) whenever anyone demands the payment of a service charge or any other suspicious acts regarding ILERA EKO. 

Dr. Zamba emphasized that the Agency will not relent in its efforts to ensure that Lagos residents have value for their money on ILERA EKO.

She, therefore, implored everyone in the State to enroll in ILERA EKO to reduce out-of-pocket payments for medical bills.

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