This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application means the software program provided by the Company downloaded by You on any electronic device, named LSHS AGENT APP
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LAGOS STATE HEALTH MANAGEMENT AGENCY, Lagos State Health Management Agency, 17/19 Kafi Street, Alausa Ikeja Lagos..
Country refers to: Nigeria
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

Email address
First name and last name
Phone Number
Address, State, LGA, WARD, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, we may collect, with your prior permission:
Pictures and other information from your Device’s camera and photo library
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:
By email: info@lashma.lagosstate.gov.ng
By visiting this page on our website: https://old.lashma.com/contact-us/
By phone number: 0700-ILERAEKO – (0700-45372356) 0800-ASKLASHMA –(0800-275527462
Privacy Policy for LSHS AGENT APP

Lagos to sanction erring ILERA EKO providers, pledges quality healthcare

General Manager, Lagos State Health Management Agency LASHMA, Dr. Emmanuella Zamba has disclosed that the state would sanction any of the ILERA EKO healthcare providers that run foul of the existing healthcare practices and standards.

Public Affairs Officer, LASHMA Adeyinka Gbemibade noted that the Agency had been inundated with complaints received from enrollees on healthcare providers. 

Quoting Dr. Zamba, she said complaints received from enrollees included hospitals not giving drugs, not admitting patients, not carrying out tests and collecting money from patients on some of the drugs or tests covered among others. 

The General Manager added that government would not hesitate to deal decisively with any of such hospital, which is denting the image of the state government or any hospital whose staff treats ILERA EKO enrollees with levity. 

While commending the hospitals that are performing credibly and taking care of ILERA EKO enrollees, Zamba said that the Agency would continue to ensure quality healthcare is provided for all Lagos residents.

She cautioned any enrollee against paying for any medical condition covered such as consultation, laboratory tests, admissions for 15 days in a year, treatment of diabetes and hypertension as well as monthly refill of drugs, antenatal and delivery including caesarean section, surgeries such as herniotomy, appendectomy and herniorrhaphy. 

Dr. Zamba appealed to enrollees to call the dedicated 24/7 customer service toll-free line 0800ASKLASHMA (0800275527462) or call rate applies line 0700ILERAEKO (070045372356) while at the Hospital for any complaint so that LASHMA could resolve the issue before leaving the hospital. 

The General Manager said that enrollees can also send text messages only via WhatsApp to 07046160051 in case they want to obtain a benefits package, Hospital list, information, enquiry or even complaint about the health insurance plan. This information, she added is also available, as posters in the hospitals.

She urged customers to know their rights, pursue and claim them at all times as LASHMA is out to serve them better. 


Dr Zamba reiterated that the new National Health Insurance Act (NHIA) signed by President Muhammadu Buhari in May 2022 has made health insurance mandatory for all Nigerians. She, therefore, appealed to Lagos residents who are yet to enrol on the health plan to do so without further delay to adhere to the law and reduce their out-of-pocket payment for medical bills.

Zamba also said intending enrollees can register either at LASHMA Head Office, Alausa, any of the LASHMA five IBILE offices covering Ikeja, Badagry, Ikorodu, Lagos and Epe Divisions or ILERA EKO kiosks located in all the LGAs/LCDAs in the State. 

She added that Lagos residents can also enroll through the ILERA EKO customer app by dialling *6700*006# on their phones or through USSD or visit website: www.ileraeko.com.

This year, she revealed that 27,222 cases of malaria, 11,400 cases of hypertension, 3,464 diabetic cases and 185 cases of severe asthmatic attacks were treated. 

LASHMA SAYS COLLECTION OF SERVICE CHARGE FOR ILERA EKO IS ILLEGAL

The Lagos State Health Management Agency (LASHMA) has condemned the collection of service charges for the enrolment of Lagos State residents on ILERA EKO, describing it as a dubious and illegal act.

The General Manager of LASHMA, Dr. Emmanuella Zamba, said that the Agency does not charge any service fee before on-boarding the residents on ILERA EKO, adding that nobody has the authority to collect service charge or fee on behalf of LASHMA from any resident in the State.

She warned LASHMA Enrolment Officers, Independent or Marketing Agents, who are perpetrating such illegal acts, to desist immediately, adding that anyone caught would be made to face the full wrath of the law. 

Dr. Zamba said that the State is committed to ensuring that every resident lives a healthy life and that is why the administration of Governor Babajide Sanwo-Olu had ensured that ILERA EKO premiums are highly affordable and the cheapest so far.

The General Manager commended Mr. Babajide Sanwo-Olu for his commitment to achieving Universal Health Coverage (UHC) and that even the vulnerable have access to quality healthcare in the State. 

She reiterated that ILERA EKO basic plan which is the Standard Plan is N8, 500 per annum while the family plan for the father, mother, and four children below 23 years is N40, 000 per annum, adding that the Standard Plus for individuals is N15, 000 per annum and N70, 000 per annum for the family plan. 

According to her, the seniors’ plan is N34, 000 for individuals per annum, and the couple’s plan is N65, 000 per annum. 

Dr. Zamba said that to ensure flexibility of premium payment and achieve Universal Health Coverage (UHC), the State Government approved ILERA EKO Pay-Small-Small. 

“With the Pay-Small-Small payment plan, an individual will pay N1,000 monthly and will commence access to care having paid  N3,000 for three months. The family plan payment option is N3,500 monthly and  N10,500 for three months. Enrollees are also free to pay the premium either quarterly or bi-annually”, she said.

She was imploring Lagos residents not to pay into the personal account of any representative of the Agency. Dr. Zamba said that all premium payment for the Lagos State Health Insurance is to be paid to the dedicated Lagos State Health Fund (LASHEF) account. 

The General Manager said that premium payment into the LASHEF account could be made through the LASHMA customized POS at the Headquarters, 17, Kafi Street, Alausa, Ikeja, our Divisional Offices, and kiosks located throughout the State. 

She added that payment can also be made through the LASHMA website: www.lashma.com, the Nibss E-bills platform at any Bank in Lagos State, enrollees’ internet banking app, or LASHMA USSD code 6700006#.*

Group and Corporate premium payments, she said, can also be paid to the LASHEF Account as invoiced by the Agency.

The General Manager urged residents in the State to contact the Agency’s Customer Service numbers: 0800-ASKLASHMA (0800-275527463) or 0700-ILERA EKO (0700-45372356) whenever anyone demands the payment of a service charge or any other suspicious acts regarding ILERA EKO. 

Dr. Zamba emphasized that the Agency will not relent in its efforts to ensure that Lagos residents have value for their money on ILERA EKO.

She, therefore, implored everyone in the State to enroll in ILERA EKO to reduce out-of-pocket payments for medical bills.

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